Connect Zid to AI-Powered Auto-Reply — Instagram & Facebook

Built for Arabic e-commerce. Connect your Zid store once and let Jawab24 answer customer questions on Instagram and Facebook with your real product data, in the customer's dialect.

The Verdict

Smarter than a chatbot: Jawab24 is an AI agent that reads your Zid catalog — names, prices, descriptions, stock, sizes and colours — and answers from it instantly on Instagram and Facebook, in the customer's dialect. It answers “where is my order?” after verifying the customer's identity, and “do you deliver to my city?” and “can I pay cash on delivery?” from your Zid store settings. From $15/month with a 14-day free trial.

How It Works

  1. Open “Stores” in the Jawab24 dashboard

    From the side menu choose “Stores”, then the Zid card, and click “Connect Store”. You are sent to Zid to authorize; no technical setup or API keys are needed.

  2. Authorize Jawab24 from your Zid account

    Approve the permissions requested to read products and orders and to register store notifications. We never ask for your store password; authorization is via OAuth and access tokens are stored encrypted.

  3. Wait for the catalog and store settings to sync

    Jawab24 imports your products — names, prices, descriptions, available quantity, sizes and colours — together with the shipping methods, delivery cities and payment methods enabled in your store. The data stays current automatically through Zid webhooks when a product is added, edited or deleted, and you can click “Sync now” at any time.

  4. Link the store to your channels

    On the store card choose “Link to a connected page” and pick the Facebook Page or Instagram account that should use the Zid data. One catalog serves both channels with no per-channel setup.

  5. Complete your Business Info

    What your Zid store does not carry — exchange and return policy, working hours, frequent questions — add it under “Business Info”, and Jawab24 answers from it alongside the catalog.

  6. Test a reply before going live

    Use “Test Smart Reply” and ask about a product's price or size, or about delivery to a city, the way a customer would, then turn on auto-reply for the channel in its settings.

What does Jawab24 answer from your Zid store?

After the sync, your Zid catalog becomes part of the Business Info Jawab24 answers from. When a customer asks “how much is it?”, “do you have it in large?” or “is it in stock?”, Jawab24 searches your products and answers from the actual data, not a guess:

Prices in Jawab24's replies come from your synced Zid catalog, in the store currency, and are refreshed through Zid webhooks when a product is edited. Jawab24 works under instructions never to quote a price it cannot find in your catalog or Business Info, and “Test Smart Reply” shows you how it answers about your products before you go live.

  • Prices in the store currency, exactly as they are in Zid, including each option's price when sizes are priced differently
  • Availability and the quantity in stock per product and per option, including “sold out”
  • Stock refreshed after every order: a product that sells out stops being offered about a minute after the sale
  • Product options by name, such as sizes and colours
  • Descriptions cleaned of HTML formatting, plus the category and the product link in your store
  • Store contact numbers and website from your Zid store data

“Where is my order?” — order and shipment status inside the conversation

When a customer asks about an order and gives the order number, Jawab24 first asks for identity confirmation: the mobile number or the name on the order. Once it matches, it answers with the order status from Zid and, if the order has shipped, the tracking number from the shipment.

The verification is not a formality: no order data is revealed to someone who types a random number, and nothing is disclosed before the match. That is how Jawab24 serves your customers on Instagram and Facebook without exposing their data.

Shipping, delivery and payment — from your Zid store settings

What a customer asks most before buying is not about the product but about getting it. Jawab24 reads what you enabled in Zid and answers from it:

If Jawab24 cannot find the answer in your store settings or your Business Info, it does not make one up; it tells the customer it does not have that detail. That is why it pays to fill in your Business Info with whatever your Zid settings do not carry.

  • The shipping methods you enabled, by name — never the ones you switched off
  • The delivery cities your store covers, so “do you deliver to Jeddah?” is answered from your actual list
  • The payment methods you enabled, such as cash on delivery, with their fees where there are any

Key Features

  • Direct Zid integration via OAuth — no API keys, no technical setup

  • Automatic catalog sync, kept current by Zid webhooks when products change, and stock refreshed after every order

  • 6 Arabic dialect families detected and matched automatically, with English replies when needed

  • Prices and availability from your synced Zid catalog, in the store currency, as they are in your store

  • Order and shipment status inside the conversation, after verifying the customer's identity

  • Shipping methods, delivery cities and payment methods from your Zid store settings

  • Business Info with RAG search powered by your Zid product data

  • One catalog serves Instagram and Facebook from a single connection

Frequently Asked Questions

Do I need to install the app from the Zid App Market?

The Jawab24 app has been submitted for review on the Zid App Market. Once published you can connect from there or from the Stores page in the Jawab24 dashboard; either way you authorize from your Zid account via OAuth, with no coding.

Does Jawab24 sync my Zid products automatically?

Yes. After authorization, Jawab24 imports your full Zid catalog: names, prices, descriptions, quantity, sizes and colours. It then registers Zid webhooks for product and order events, so the catalog updates when a product is added, edited or deleted, and stock updates after every order. You can also click “Sync now” at any time.

Can Jawab24 reply in Arabic to Zid store customers?

Yes. Jawab24 detects 6 Arabic dialect families — Gulf, Egyptian, Levantine, Maghrebi, Iraqi, and MSA — and replies naturally in the customer's dialect, or in English if the customer writes in English.

Does Jawab24 verify product prices before replying to Zid customers?

Jawab24 answers prices from your synced Zid catalog and works under instructions never to quote a price it cannot find there. Not every reply is checked against the catalog before it is sent, so try your customers' questions about your products in “Test Smart Reply” before going live.

Does Jawab24 reply on WhatsApp using my Zid store data?

Not yet. A WhatsApp number cannot currently be connected on an account linked to a Zid store, so the Zid integration works on Instagram and Facebook. We will announce it as soon as WhatsApp is available for Zid stores. If you sell without a Zid store, WhatsApp is available in Jawab24.

Does Jawab24 answer order-status questions?

Yes. When the customer gives an order number, Jawab24 asks them to confirm the mobile number or the name on the order, then answers with the order status from Zid and the tracking number if it has shipped. No order data is revealed before verification.

Does Jawab24 know which cities my store delivers to?

Yes, when the cities are set on your shipping methods in Zid. Jawab24 reads the cities your enabled shipping methods cover and answers from them. If you have not set cities in Zid, it does not guess; it tells the customer it does not have that detail.

Does Jawab24 know which payment methods my store accepts?

Yes. Jawab24 reads the payment methods enabled in your Zid store — such as cash on delivery — and their fees where there are any, so “can I pay on delivery?” is answered from your actual settings.

Does Jawab24 work with Salla and Shopify too?

Yes. Catalog sync and order status inside the conversation are built for Salla and Shopify stores as well. See the Salla and Shopify pages below for what each platform offers and when it can be connected.

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