Jawab24 is an AI auto-reply tool that helps businesses automatically reply to Facebook comments, Instagram messages, and customer questions using artificial intelligence.
Jawab24 is an AI-powered auto-reply platform built specifically for Arabic-speaking and bilingual businesses. It connects to Facebook Pages, Instagram business accounts, and e-commerce stores on Shopify and Salla, reads incoming comments and direct messages, and automatically replies to customers in their language — Arabic or English — 24 hours a day, 7 days a week.
Jawab24 is not a chatbot — it is an intelligent auto-reply system designed for Arabic-first businesses. Unlike chatbots that follow rigid decision trees, Jawab24 understands context, recognizes Arabic dialect groups, integrates natively with Salla, and uses a built-in safety system to prevent the AI from inventing prices or unsupported facts. Every AI-generated reply passes through 6 automated post-validation checks before it is sent.
When a customer writes a comment on your Facebook post or sends a message to your page, Jawab24 processes it through a 3-layer reply system:
You create preset replies with keywords. When a short comment matches a keyword, the system sends your pre-written reply instantly. Fast, predictable, and free of AI cost.
If no preset reply matches, the AI generates a custom reply based on your Knowledge Base, product catalog, store policies, and conversation history. It uses advanced large language models to understand the customer's intent — whether they're asking about a product, filing a complaint, or just saying hello — and crafts a natural, on-brand response in the same language and dialect the customer used.
Outside your business hours — or when auto-reply is turned off — the system sends a friendly away message so your customers know you're not ignoring them.
As an official Meta Tech Provider, Jawab24 connects directly to the platforms where your customers are:
The Knowledge Base is your AI's brain. You write sections describing your business — return policy, shipping info, FAQs, product details — and the AI uses this information to generate accurate replies.
The system uses RAG (Retrieval-Augmented Generation) to find the most relevant knowledge for each customer question. This means the AI only uses information you've provided, reducing hallucination and keeping replies accurate.
Jawab24 connects directly to your Shopify or Salla store to sync your product catalog. When a customer asks about a product, the AI can:
The AI-powered Smart Reply system goes far beyond simple keyword matching. In internal testing across 125 real-world scenarios — including Arabic dialects, sarcasm detection, price questions, complaints, and edge cases — Jawab24 achieved 99.6% evaluation accuracy:
For common short questions, you can create keyword-triggered preset replies:
Jawab24 is designed for Arabic-first businesses that also serve English-speaking customers:
Control when auto-reply is active:
Monitor your auto-reply performance from a unified dashboard:
Jawab24 is available as a mobile app for Android (iOS coming soon). The mobile app gives you full access to your dashboard, settings, and conversations — with real-time push notifications when customers message you. You get immediate alerts when the AI flags an angry customer, detects a low-confidence reply that needs your review, or encounters a question it can't answer from your Knowledge Base.
Jawab24 takes security seriously:
Jawab24 is built for:
Jawab24 is not a chatbot — it is an intelligent auto-reply system. Traditional chatbots force you to build conversation flows manually and follow rigid decision trees. Jawab24 understands what customers are asking, checks your product catalog for accurate information, and generates natural responses — all without any flow setup. It combines preset replies, AI-generated smart replies, product catalog data, and business knowledge into a single system that works in Arabic and English. Designed from the ground up for Arabic-speaking markets, with native Salla integration, dialect-aware AI, and right-to-left interface support.
Jawab24 offers a free trial with no credit card required. Paid plans start with a Starter tier for small pages and scale up to Business and Enterprise tiers for high-volume businesses. All plans include AI smart replies, preset replies, the Knowledge Base with RAG search, and e-commerce integration. Preset replies are always free with zero AI cost. See the pricing page for current plan details and limits.
Getting started with Jawab24 takes less than 2 minutes:
Jawab24 offers a free trial. After the trial, paid plans are available starting at an affordable monthly rate. All plans include AI smart replies and preset replies.
Yes. Jawab24 supports both Facebook Pages and Instagram Business Accounts. It can auto-reply to comments and direct messages on both platforms.
Yes. Jawab24 is built for Arabic-first businesses. The AI understands Arabic (including dialects), replies in Arabic, and the entire interface supports right-to-left layout.
Yes. You can connect your Shopify or Salla store to sync your product catalog. The AI uses your product information to answer customer questions with accurate prices and availability.
Jawab24 uses confidence scoring. When the AI is uncertain, it flags the reply for human review instead of sending an incorrect response. It also checks for hallucinated prices to ensure accuracy.
Absolutely. You control the AI through your Knowledge Base (what it knows), preset replies (keyword-based responses for common questions), reply style settings (professional, casual, or enthusiastic), and business hours (when it's active).
Jawab24's AI can recognize and reply in 6 Arabic dialect families: Gulf (Saudi, Emirati, Kuwaiti), Egyptian, Levantine (Syrian, Lebanese, Jordanian), Maghrebi (Moroccan, Tunisian, Algerian), Iraqi, and Modern Standard Arabic. It detects which dialect the customer is using and replies naturally in the same dialect. It also handles Franco-Arabic (Arabic written in Latin letters) and mixed Arabic-English messages.
Yes. When you connect your Shopify or Salla store, Jawab24 automatically syncs your product catalog (names, prices, variants, and stock status) every 6 hours. When a customer asks "how much is the blue shirt?" the AI looks up the exact price from your catalog and replies with accurate information. If the product isn't in your catalog, the AI says "let me check" instead of guessing — it never makes up a price.
When the AI can't find an answer in your Knowledge Base or product catalog, it assigns a low confidence score and responds with something like "Let me check with the team and get back to you." If you have the hold-low-confidence setting enabled, the reply is held for your manual review before being sent. The system also tracks which questions it can't answer, and after 3 occurrences of the same unanswered question, it notifies you so you can update your Knowledge Base.
Yes. Jawab24 has native integration with Salla, the leading Arabic e-commerce platform. You connect your Salla store via OAuth, and Jawab24 automatically syncs your product catalog, prices, product availability, and store policies (shipping, returns, warranty). The AI uses this data to answer customer questions accurately. Salla tokens are automatically refreshed so the connection stays active.
Yes. You can connect multiple Facebook Pages and Instagram Business Accounts to a single Jawab24 workspace. Each page has its own Knowledge Base content, and preset replies apply across the workspace. The AI maintains separate context for each page, so replies are always relevant to the specific business.
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