Help Center

What is Jawab24?

Jawab24 is an AI sales assistant that answers your customers on WhatsApp, Facebook and Instagram, in their language, around the clock. It replies from the business information you provide and the products and prices in your connected store, so its answers stay accurate.

Getting started

You can be up and running in a few minutes:

Create your Jawab24 account and sign in.
Connect the Facebook or Instagram page you want Jawab24 to answer on.
Add your Business Info — products, prices, working hours, and common questions.
Optionally connect your online store to sync products and prices automatically.
Turn on auto-reply and send a test message to see it in action.

Connecting your Salla store

Connecting Salla lets Jawab24 read your products and prices so it can answer customers accurately. Shopify stores connect the same way from the Stores page. To connect your Salla store:

Open the Stores page in your Jawab24 dashboard.
Choose Salla and authorize the connection with your store.
Your products, prices, and stock are imported automatically.
Jawab24 refreshes the catalog periodically, so new products and price changes are picked up on their own.

Connecting Facebook and Instagram

Jawab24 answers comments and messages on the pages you connect:

Go to My Pages and connect your Facebook page.
Grant the requested permissions so Jawab24 can read and reply to messages and comments.
To answer on Instagram, link your Instagram professional account to that Facebook page.
If you manage several pages, select only the ones Jawab24 should handle in the Facebook dialog — you can add another page later by choosing "Edit previous settings" in that same dialog.

A page stopped replying, or you want to hide it

When Facebook revokes access to a page, its card moves to the "Needs attention" section and Facebook and Instagram replies stop for that page. You have two options:

To resume replies: press Reconnect on the card, then complete the Facebook dialog with that page selected.
If you no longer use the page: press "Hide this page from the list" to remove it from your channels and tidy your dashboard.
Hiding deletes nothing: conversations, settings and your business info are kept, and reconnecting the page through Facebook brings it back exactly as it was.

How Smart Replies work

A Smart Reply is generated from your Business Info and your store catalog, and is written in the same language and dialect your customer used. Jawab24 will not invent prices or products it does not know — if something is not in your information, it hands the conversation to you instead of guessing.

How comment replies work

From Settings, choose what happens when someone comments on your posts. Three modes are available:

Comment reply + private message (recommended) — a short comment is posted publicly, and the full answer is sent to the customer in a private message.
Comment reply only — the answer is posted publicly as a comment reply; no private message is sent.
Private message only — the customer receives the answer in a private message; nothing is posted on the comment.
In comment reply + private message mode, you can customize the short public comment from Settings — Jawab24 rotates naturally-worded variations of it so replies don't look repetitive.
Post Replies are delivered the same way: the mode you choose also decides whether a Post Reply arrives as a comment, a private message, or both.

Post Replies

A Post Reply is a keyword you set on a specific post. When a customer comments with that keyword, Jawab24 automatically sends them the reply you configured — delivered as a comment, a private message, or both, according to the comment reply mode described above. You set this up per post from the comments view.

Greeting, away messages, and working hours

You stay in control of every conversation:

Set a Greeting Message that welcomes new customers automatically.
Set an Away Message for when auto-reply is off or outside your working hours.
Define your working hours so replies match your availability.
Pause auto-reply at any time and take over the conversation yourself.

Business Info

Your Business Info is the knowledge Jawab24 replies from — your products, prices, working hours, policies, and frequently asked questions. The more complete and up to date it is, the more accurate your replies. You can edit it any time from your dashboard.

Plans and billing

Jawab24 offers a free plan so you can start at no cost, plus paid plans for higher reply volumes. You can review the available plans and what each one includes on the Pricing page.

Data and privacy

We protect your data and your customers' data and never sell it. For full details, see our Privacy Policy at jawab24.com/privacy. To request deletion of your data, visit jawab24.com/data-deletion.

Contact support

Still need help? Our team usually replies within one business day. Email us at:

support@jawab24.com