How to Connect Your Zid Store to AI-Powered Auto-Reply, Step by Step

This guide walks through the steps. For what Jawab24 answers from your Zid store, plus pricing and FAQ, see the Zid integration page.

The Gap Between Where Customers Ask and Where Products Live

If you sell on Zid, your marketing likely lives on Facebook and Instagram. You run ads, post product photos, and share promotions. Customers discover your products on social media — but your product catalog, prices, and inventory live in Zid.

This creates a gap: when a customer comments "How much is the blue one?" on your Facebook post, you need to check Zid, find the product, get the current price, and reply. If you have 50 comments a day, that's hours of manual work.

Worse, if you don't reply fast enough, the customer moves on. Studies show that businesses that respond within 5 minutes are 21x more likely to convert a lead than those who respond after 30 minutes.

The solution: connect your Zid product catalog directly to your Facebook auto-reply system. When a customer asks about a product, the AI checks your real Zid data and replies instantly with accurate information.

The Same Catalog Answers on WhatsApp Too

Your customers' questions don't stop at Messenger and comments: many prefer WhatsApp. Jawab24 connects your WhatsApp Business number to the same Zid catalog — a customer asks "how much?" on WhatsApp and gets the price from your synced Zid catalog, and a voice note is transcribed and answered with a text message. Connecting the number takes minutes through Meta's embedded signup, and it keeps working on your phone as usual. Details on the WhatsApp auto reply page.

What Product Sync Actually Does

When you connect your Zid store to an auto-reply tool like Jawab24, here's what happens:

Product import: Your entire Zid catalog is imported — product names, descriptions, prices, images, and availability. This becomes part of the AI's Business Info.

Automatic updates: When you change a price or mark a product as out of stock in Zid, the auto-reply system updates automatically. No manual sync needed.

Product language: Each product syncs in one language — its Arabic text when it has one, otherwise its English. The AI still replies in the customer's language, Arabic or English.

Prices from your catalog: The AI answers prices from the synced Zid catalog and works under instructions never to quote a price it cannot find there. Not every reply is checked against the catalog before it is sent, so try your customers' questions about your products in "Test Smart Reply" before going live.

The result: when a customer asks "Do you have this in black?" or "What's the price of the leather bag?", the AI answers from your synced Zid catalog.

Step-by-Step: Connecting Zid to Jawab24

The Jawab24 app is under review on the Zid App Market. The "Connect Store" button already shows in your dashboard, but connecting completes only once the app is published there. Meanwhile you can connect Facebook and Instagram and fill in your Business Info.

1. Open "Stores" in your Jawab24 dashboard and find the "Zid Integration" card
2. Click "Connect Store" — you are sent to Zid to authorize
3. Authorize the connection — approve the permissions on Zid's page. No API keys to copy, no code to write
4. Wait for sync — your products are imported automatically, and the store card shows how many were synced
5. Link the store to your channels — choose "Link to a connected page" on the store card
6. Test it — open "Test Smart Reply" and ask about a specific product the way a customer would

After the initial sync, updates happen automatically. When you add a new product or change a price in Zid, it's reflected in auto-replies within minutes.

Real Scenarios: How AI Replies Using Zid Data

Here are real examples of how this works in practice:

Scenario 1 — Price inquiry: Customer: "How much is the leather bag?" AI checks Zid, finds "Leather Crossbody Bag" at 189 SAR Reply: "The leather crossbody bag is 189 SAR. You can order it directly from our store."

Scenario 2 — Availability check: Customer: "Is this available in black?" AI checks Zid, black variant is in stock Reply: "Yes, it's available in black! You can order through the link in our bio."

Scenario 3 — Out of stock: Customer: "I want to order this" AI checks Zid, product is out of stock Reply: "This item is currently out of stock, but we're expecting a restock soon. Would you like me to let you know when it's available?"

Scenario 4 — Shipping question: Customer: "Do you deliver to Riyadh?" AI checks Business Info, shipping policy covers all Saudi cities Reply: "We deliver to all cities in the Kingdom. Delivery to Riyadh takes 2-3 business days."

Jawab24 handles conversations in both English and Arabic — including 6 Arabic dialect families (Gulf, Egyptian, Levantine, Maghrebi, Iraqi, and MSA). So whether your customers write in English or in their local dialect, the AI replies naturally in the same language.

Not on Zid? Jawab24 also integrates with Salla and Shopify — the same product sync works across all three platforms, and each integration page says when it can be connected.