How to Connect Your Zid Store to a Facebook Auto Reply Bot

The Gap Between Where Customers Ask and Where Products Live

If you sell on Zid, your marketing likely lives on Facebook and Instagram. You run ads, post product photos, and share promotions. Customers discover your products on social media — but your product catalog, prices, and inventory live in Zid.

This creates a gap: when a customer comments "How much is the blue one?" on your Facebook post, you need to check Zid, find the product, get the current price, and reply. If you have 50 comments a day, that's hours of manual work.

Worse, if you don't reply fast enough, the customer moves on. Studies show that businesses that respond within 5 minutes are 21x more likely to convert a lead than those who respond after 30 minutes.

The solution: connect your Zid product catalog directly to your Facebook auto-reply system. When a customer asks about a product, the AI checks your real Zid data and replies instantly with accurate information.

What Product Sync Actually Does

When you connect your Zid store to an auto-reply tool like Jawab24, here's what happens:

Product import: Your entire Zid catalog is imported — product names, descriptions, prices, images, and availability. This becomes part of the AI's Knowledge Base.

Automatic updates: When you change a price or mark a product as out of stock in Zid, the auto-reply system updates automatically. No manual sync needed.

Bilingual data: If your Zid products have Arabic and English descriptions, both versions are synced. The AI uses whichever language matches the customer's message.

Price verification: This is critical. When the AI generates a reply mentioning a price, it checks the actual Zid catalog before sending. If the price doesn't match, the reply is held for review. This prevents the AI from inventing or guessing prices.

The result: when a customer asks "Do you have this in black?" or "What's the price of the leather bag?", the AI checks your real Zid inventory and replies with accurate, current information.

Step-by-Step: Connecting Zid to Jawab24

The connection process takes under 2 minutes:

1. Go to Settings, then Integrations in your Jawab24 dashboard
2. Click "Connect Zid" — this opens Zid's OAuth authorization page
3. Authorize the connection — click Approve on Zid's page. No API keys to copy, no code to write
4. Wait for sync — your products are imported automatically. For a typical store with 100-500 products, this takes about 30 seconds
5. Verify your products — check the Integrations page to see your synced products, prices, and availability
6. Test it — comment on one of your Facebook posts asking about a specific product. The AI should reply with accurate data from your Zid store

After the initial sync, updates happen automatically. When you add a new product or change a price in Zid, it's reflected in auto-replies within minutes.

Real Scenarios: How AI Replies Using Zid Data

Here are real examples of how this works in practice:

Scenario 1 — Price inquiry: Customer: "How much is the leather bag?" AI checks Zid, finds "Leather Crossbody Bag" at 189 SAR Reply: "The leather crossbody bag is 189 SAR. You can order it directly from our store."

Scenario 2 — Availability check: Customer: "Is this available in black?" AI checks Zid, black variant is in stock Reply: "Yes, it's available in black! You can order through the link in our bio."

Scenario 3 — Out of stock: Customer: "I want to order this" AI checks Zid, product is out of stock Reply: "This item is currently out of stock, but we're expecting a restock soon. Would you like me to let you know when it's available?"

Scenario 4 — Shipping question: Customer: "Do you deliver to Riyadh?" AI checks Knowledge Base, shipping policy covers all Saudi cities Reply: "We deliver to all cities in the Kingdom. Delivery to Riyadh takes 2-3 business days."

Jawab24 handles conversations in both English and Arabic — including 6 Arabic dialect families (Gulf, Egyptian, Levantine, Maghrebi, Iraqi, and MSA). So whether your customers write in English or in their local dialect, the AI replies naturally in the same language.

Not on Zid? Jawab24 also integrates with Salla and Shopify — the same product sync and price verification works across all three platforms.