Privacy Policy

1. Introduction

Jawab24 ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Facebook and Instagram auto-reply service at jawab24.com.

2. Information We Collect

When you use Jawab24, we collect:

• Facebook and Instagram Account Information: Your name, email, and profile picture when you log in with Facebook.
• Facebook Page and Instagram Account Data: Information about Pages and Instagram accounts you manage, including page name, ID, and access tokens.
• Comments and Messages: Content of comments and messages on your connected Pages to provide auto-reply functionality.
• Business Information: Any business details you provide to customize AI-generated replies.

3. How We Use Your Information

We use your information to:

• Provide and maintain our auto-reply service
• Generate intelligent responses to comments and messages
• Improve and personalize our service
• Communicate with you about service updates

4. Geolocation and Legal Compliance

We may collect and process limited geolocation information, such as IP-derived country or region, for purposes of security, fraud prevention, and compliance with legal and regulatory obligations, including sanctions and payment restrictions. This processing is based on our legitimate interests and, where applicable, our obligation to comply with applicable laws.

5. Data Sharing

We do not sell your personal information. We may share data with:

• OpenAI: Comment/message content is sent to OpenAI to generate replies. This data is processed according to OpenAI's privacy policy.
• Meta (Facebook & Instagram): We interact with Meta's APIs to read and respond to comments and messages on your Facebook Pages and Instagram accounts on your behalf.
• Service Providers: We use cloud hosting providers to operate our service.

6. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Disconnect your Facebook Pages and Instagram accounts
• Revoke Facebook or Instagram permissions at any time. You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY) at imy.se

9. Facebook and Instagram Data Deletion

To delete your data, you can either:

• Log into Jawab24 and delete your account from settings
• Remove the Jawab24 app from your Facebook settings
• Contact us at the email below

10. Changes to This Policy

We process your data based on: (a) your consent when you connect your Facebook/Instagram account, (b) contractual necessity to provide our auto-reply service, and (c) legitimate interests for security, fraud prevention, and service improvement. We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@jawab24.com

12. Corporate Information

Jawab24 is operated by: