Connect Shopify to Jawab24 — Facebook, Instagram & WhatsApp

Connect your Shopify store and let Smart Replies answer customer questions with real product data — prices, availability, and descriptions — directly on Facebook, Instagram and WhatsApp.

The Verdict

Jawab24 connects your Shopify catalog to your replies on Facebook, Instagram and WhatsApp from the same account: it reads names, prices, descriptions and availability and answers from them instantly across 6 Arabic dialect families, with the prices in its replies taken from your synced Shopify catalog. Works with or without an online store, from $15/month with a 14-day free trial.

How It Works

  1. Connect Your Store

    One-click OAuth connection. No API keys to copy, no code to write.

  2. Sync Your Products

    Jawab24 imports your product catalog — names, prices, descriptions, images, and availability — automatically.

  3. Smart Replies with Real Data on All Three Channels

    When customers ask about products on Facebook, Instagram or WhatsApp, Jawab24 replies with accurate information from your Shopify catalog — the same catalog, with no separate setup per channel.

Key Features

  • Automatic product catalog sync — prices, descriptions, and availability

  • Prices in replies come from your synced Shopify catalog, under instructions never to quote one that is not there

  • Arabic dialect support — Gulf, Egyptian, Levantine, and more

  • Confidence scoring holds uncertain replies for your review

  • Business Info enriched with your Shopify product data for RAG-powered answers

  • One catalog serves three channels — Facebook, Instagram and WhatsApp — from a single connection

Frequently Asked Questions

How do I connect my Shopify store to Jawab24?

Open “Stores” in the Jawab24 dashboard, click “Connect Store” on the Shopify card, enter your store address and authorize with one click. No API keys or coding needed.

Does Jawab24 sync my Shopify products automatically?

Yes. After connecting, Jawab24 imports your full product catalog and keeps it updated via webhooks.

Can Jawab24 reply in Arabic to Shopify store customers?

Yes. Jawab24 detects 6 Arabic dialect families — Gulf, Egyptian, Levantine, Maghrebi, Iraqi, and MSA — and replies naturally in the customer's dialect.

Does Jawab24 verify product prices before replying?

Jawab24 answers prices from your synced Shopify catalog and works under instructions never to quote a price it cannot find there. Not every reply is checked against the catalog before it is sent, so try your customers' questions about your products in “Test Smart Reply” before going live.

Does Jawab24 also reply on WhatsApp using my Shopify store data?

Yes. Once your Shopify store is connected to your account, Jawab24 uses the same catalog to reply on Facebook, Instagram and WhatsApp. There is no second store connection for WhatsApp and no separate catalog per channel.

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