The Channel Whose Inbox Kept Waiting

If you use Jawab24, your Facebook and Instagram pages already answer customers on their own — comments and DMs, in your customers' language, straight from your Business Info. But one channel has stayed outside the picture, and it happens to be the one more than two billion people open every day: WhatsApp.

The shopper asking about a price in an Instagram comment is the same person sending "Hi, is this available?" on WhatsApp at 11 PM. The only difference: the Instagram message got answered in seconds, while the WhatsApp one waited until you woke up.

That's about to change: WhatsApp joins Jawab24 this month.

What's Actually Coming

One Inbox, Three Channels

WhatsApp conversations will appear in the same Messages inbox you already know, right beside Messenger and Instagram — each conversation carries a channel badge, and the customer's phone number is right there (one tap to copy). No second app, no separate tab to babysit.

Smart Replies Grounded in Your Store

The same Smart Replies that work on Facebook and Instagram will answer on WhatsApp: the AI replies from your Business Info — your products, prices, hours, and policies — in the language your customer writes in, whether that's English, Arabic, or a mix of both. If your store is connected (Shopify or Salla), answers reference your actual product names and prices, not generic chatbot filler.

You won't write anything twice. Everything you've already set up for Facebook and Instagram answers on WhatsApp from day one.

Voice Notes and Photos, Understood

WhatsApp customers love voice notes more than any other channel. Jawab24 transcribes the voice message and answers it like any typed question. Same for photos — a product screenshot with no caption? The AI reads it and answers.

An Official Connection, Not a Workaround

The connection runs through Meta's official WhatsApp Business API — you sign in with your account and pick your number. No QR-code hacks, no third-party phone farms that get numbers banned. Your number stays yours, and Jawab24 is a Meta-verified Tech Provider.

What About Meta's Fees?

Fair question, and the answer is simpler than you'd expect: replying to customers who message you costs nothing in Meta fees. When a customer starts the conversation, a 24-hour service window opens, and every reply inside it is free — which is exactly what Jawab24 does. And Jawab24 adds no markup on top of Meta's fees. None.

What Won't Be in the Launch — On Purpose

As usual, we'd rather tell you the limits than have you discover them:

The launch is focused on replying — a customer messages you, Jawab24 answers. Business-initiated messages (order notifications, abandoned-cart reminders) are on the roadmap, but not in this release.
No bulk messages or campaigns. Jawab24 is a reply and customer-service tool, not a blast tool.

When, Exactly?

The integration is built and currently in Meta's official review — the last step before we open the connection to everyone. We won't promise a date that isn't ours to promise, but we expect days, not weeks, and we'll announce the moment it opens. Plan details will be clear on launch day on the pricing page.

Start Today — WhatsApp Will Catch Up With You

If you connect Facebook and Instagram today and fill in your Business Info, you're ready: the day WhatsApp opens, you'll link your number in minutes, and Smart Replies will answer on it from the same information immediately.

The customer messaging you on WhatsApp at 11 PM shouldn't have to wait for morning. Soon, they won't.

WhatsApp Is Coming to Jawab24