WhatsApp Is Now Live on Jawab24

The Channel Whose Inbox Kept Waiting

If you use Jawab24, your Facebook and Instagram pages already answer customers on their own — comments and DMs, in your customers' language, straight from your Business Info. But one channel has stayed outside the picture, and it happens to be the one more than two billion people open every day: WhatsApp.

The shopper asking about a price in an Instagram comment is the same person sending "Hi, is this available?" on WhatsApp at 11 PM. The only difference: the Instagram message got answered in seconds, while the WhatsApp one waited until you woke up.

That changed today: WhatsApp is now live on Jawab24, on the Business plan and up.

What You Get Today

One Inbox, Three Channels

WhatsApp conversations appear in the same Messages inbox you already know, right beside Messenger and Instagram — each conversation carries a channel badge, and the customer's phone number is right there (one tap to copy). No second app, no separate tab to babysit.

Smart Replies Grounded in Your Store

The same Smart Replies that work on Facebook and Instagram answer on WhatsApp: the AI replies from your Business Info — your products, prices, hours, and policies — in the language your customer writes in, whether that's English, Arabic, or a mix of both. If your store is connected (Shopify, Salla, or Zid), answers reference your actual product names and prices, not generic chatbot filler.

You don't write anything twice. Everything you've already set up for Facebook and Instagram answers on WhatsApp from the first minute.

Voice Notes and Photos, Understood

WhatsApp customers love voice notes more than any other channel. Jawab24 transcribes the voice message and answers it like any typed question. Same for photos — a product screenshot with no caption? The AI reads it and answers.

An Official Connection, Not a Workaround

The connection runs through Meta's official WhatsApp Business API — you sign in with your account and pick your number. No third-party phone farms that get numbers banned, and no phone left plugged in around the clock. If the number is already on the WhatsApp Business app you can keep using it there; Jawab24 replies alongside you. Your number stays yours, and Jawab24 is a Meta-verified Tech Provider.

What About Meta's Fees?

Fair question, and the answer is simpler than you'd expect: replying to customers who message you costs nothing in Meta fees. When a customer starts the conversation, a 24-hour service window opens, and every reply inside it is free — which is exactly what Jawab24 does. And Jawab24 adds no markup on top of Meta's fees. None.

What Won't Be in the Launch — On Purpose

As usual, we'd rather tell you the limits than have you discover them:

• The launch is focused on replying — a customer messages you, Jawab24 answers. Business-initiated messages (order notifications, abandoned-cart reminders) are on the roadmap, but not in this release.
• No bulk messages or campaigns. Jawab24 is a reply and customer-service tool, not a blast tool.

How to Get Started

Connecting takes minutes:

1. From Channels in your dashboard, choose Connect channel, then WhatsApp.
2. Sign in with your Meta account and pick your WhatsApp Business number.
3. Add your Business Info if you haven't yet — Smart Replies start answering immediately.

WhatsApp is available on the Business plan and up — details on the pricing page.

The customer messaging you on WhatsApp at 11 PM no longer waits for morning.